Privacy Policy
Novi Chemical Company ("Novi Chemical," "we," "us," or "our") respects your privacy. This policy explains what personal information we collect through novichemical.com, how we use and share it, and the choices and rights available to you.
novichemical.com is a business-to-business website intended for formulators, brands, procurement teams, and other professional users. It is not directed to consumers or children.
01 Information We Collect
Information you provide
When you submit a quote request, sample request, NDA request, careers inquiry, or otherwise contact us through the website or by email, we collect the information you choose to provide, which may include:
- Your name (first and last)
- Company or organization name
- Business email address and phone number
- Application area of interest (e.g., cosmetics, pharmaceutical, personal care, R&D / compounding)
- The contents of your message, including any technical, regulatory, or product details you share
Information collected automatically
When you visit the website, our servers and analytics tools may automatically collect certain technical information, such as your IP address, browser type and settings, device and operating system, referring pages, the pages you view, and the dates and times of your visits.
We do not intentionally collect sensitive personal information through this website, and we ask that you not submit it through our forms.
02 How We Use Information
We use the information we collect to:
- Respond to your inquiries and provide quotes, samples, catalogs, and documentation such as Certificates of Analysis (CoA), Safety Data Sheets (SDS), and Technical Data Sheets (TDS)
- Establish, manage, and support our business relationship with you and the organization you represent
- Process and fulfill orders and related logistics handled through our sales channels
- Operate, maintain, secure, and improve the website and our services
- Send service or relationship communications, and—where permitted—relevant product or regulatory updates
- Comply with applicable laws, regulations, and lawful requests, and to protect our rights, property, and safety and those of others
03 Legal Bases for Processing
Where the EU/UK General Data Protection Regulation (GDPR) or similar laws apply, we process personal information on the following legal bases: performance of, or steps toward, a contract with you or your organization; our legitimate interests in operating and growing our business (balanced against your rights); compliance with a legal obligation; and, where required, your consent (for example, for certain marketing communications or cookies). Where we rely on consent, you may withdraw it at any time.
05 Cookies & Analytics
We use cookies and similar technologies to operate the site, remember preferences, and understand how the site is used. Some cookies are necessary for the site to function; others help us measure performance and improve content.
You can control cookies through your browser settings, including blocking or deleting them, though some features may not work as intended if you do. Where required by law, we will request your consent before setting non-essential cookies.
06 Data Retention
We retain personal information for as long as needed to fulfill the purposes described in this policy—including responding to your inquiry, maintaining our business relationship, and meeting our legal, accounting, regulatory, and recordkeeping obligations—after which we delete or anonymize it.
07 Data Security
We maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
08 International Transfers
Novi Chemical is based in the United States, and we serve customers globally. If you access the website from outside the United States, your information may be transferred to, stored in, and processed in the United States and other countries whose data protection laws may differ from those in your jurisdiction. Where required, we implement appropriate safeguards for such transfers.
09 Your Rights & Choices
Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information; to object to or restrict certain processing; to data portability; and to withdraw consent. To exercise any of these rights, contact us using the details below. We will respond as required by applicable law and may need to verify your identity first.
California residents
Under the California Consumer Privacy Act, as amended (CCPA/CPRA), California residents may request to know, access, correct, or delete personal information, and to opt out of the "sale" or "sharing" of personal information. We do not sell or share personal information as those terms are defined under California law. We will not discriminate against you for exercising your rights.
EEA and UK residents
You have the rights described above under the GDPR and may also lodge a complaint with your local supervisory authority.
Marketing choices
You can opt out of marketing emails at any time using the unsubscribe link in those messages or by contacting us. We may still send you non-promotional messages related to your inquiries or orders.
10 Third-Party Links
The website may link to third-party sites or resources that we do not control. This policy does not apply to those sites, and we encourage you to review their privacy practices.
11 Children's Privacy
The website is intended for business users and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can delete it.
12 Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be highlighted on this page. Your continued use of the website after changes take effect constitutes acceptance of the updated policy.
13 Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, contact us at: